Refund policy
No Returns / All Sales Are Final Policy
At PNW Fine Jewelry, we pride ourselves on the quality and craftsmanship of our jewelry, and we want to ensure that you are completely satisfied with your purchase. Please take a moment to review our policy regarding returns.
Final Sale Policy Due to the personal and custom nature of our jewelry items, all sales are final. We do not accept returns, exchanges, or cancellations on any orders once they have been processed and shipped. This policy applies to all purchases made through our website, including but not limited to:
- Rings
- Necklaces
- Earrings
- Bracelets
- Custom Jewelry Pieces
- Sale or Discounted Items
- Special Orders
Quality Assurance We go to great lengths to inspect every piece of jewelry before it is shipped to ensure that it meets our high standards of quality. If your item arrives damaged, defective, or if there has been an error in your order, please contact us immediately. We will be happy to assist you in resolving the issue.
Exchanges for Damaged or Incorrect Items In the unlikely event that your item is damaged or you received the wrong product, we will work with you to replace the item or offer a store credit. We ask that you notify us within 5 business days of receiving the item to begin the process.
Sizing & Customization Please ensure that all ring sizes, bracelet lengths, and other personalized details are correct before placing your order. We recommend visiting a professional jeweler in person to have your size accurately measured before purchasing. We are unable to offer returns or exchanges on items that have been customized, engraved, or resized.
Contact Us If you have any questions or concerns regarding our policy or your order, please do not hesitate to reach out to our customer service team. We are here to assist you in making your shopping experience as smooth and pleasant as possible.
Thank you for choosing PNW Fine Jewelry. We appreciate your understanding and continued support.